Sometimes you don't need a tow. You need ten minutes.
A dead battery, a locked door, or a flat is usually fixable exactly where you're standing. We'd rather solve it roadside and leave than load your car onto a truck you didn't need.
Help that comes to you.
Jump starts
Dead battery on the street or in a garage. We test the charging system before we leave, because a battery that died once with a bad alternator will die again in an hour.
Battery replacement
If the battery itself is finished, we can replace it on the spot rather than jump it and send you off to fail somewhere worse.
Lockout service
Keys retrieved without damaging the door, glass, weatherstripping, or trim.
Flat-tire changes
Spare mounted roadside. No usable spare means a tow, and we will tell you that on the phone rather than after we arrive.
Fuel delivery
Enough gas or diesel to reach a station. Common on the Belt and the BQE, where there is nowhere to stop.
Car won't start diagnosis
We work out roadside whether it is battery, starter, alternator, or fuel — which decides whether you need a jump or a tow.
Roadside, or a tow?
The honest answer usually comes down to one question: can the car be made safe to drive in the next fifteen minutes?
Roadside is enough
- Battery is dead but the car is otherwise fine
- Keys locked inside
- Flat tire and you have a usable spare
- Out of fuel
- Stuck in snow, sand, or off the curb
You need the truck
- Engine overheated or steaming
- Car won't start after a jump
- Flashing check-engine light
- Anything after a collision
- No usable spare, or damaged wheel
- Flood or water damage — do not restart it
Not sure which side you're on? Describe it on the phone. We dispatch both, so there's no incentive for us to talk you into the more expensive one — and if roadside fixes it, that's a shorter job for everybody.
Tell us what the car is doing.
The sound it makes when you turn the key tells us most of what we need to know before we leave.